Last Minute Louies:

Do you know what a last minute louie is? You might even be one for all I know.

I learned quickly when I was waiting tables that the last customer of the night was usually the biggest pain in the ass and they wouldn't leave. You could turn off the music, then the lights , and beat them on the head with the ashtrays- they were completely oblivious . Well, maybe the ashtray thing was just a fantasy, but it would have speeded them up a little. They usually turned out to be the cheapest tippers too. I got cagey about it and started generously offering the poor innocent working the shift with me the last table. Sucker!

I have found the same or similar to hold true in groceryland. Inevitably, there is a $200-300 order about 15 minutes after closing. This is a last minute louie. This person also tends to be what a friend called an "arm-folder": people who just stand there at the register like a deer caught in the headlights, staring blankly into space with their arms folded across their chests. They casually shop after we close like they have all the time in the world. God only knows what time they think we close. The estimates seem to vary wildly amongst arm-folders of distinction, despite the fact that we're open at the same hours seven days a week all through the year except for three or four days a year.It's written in huge letters on our front door, and our hours are exactly the same as every other store in the whole chain. We're not allowed to throw customers out or tell them we closed a while ago and turning off the music doesn't even register for them, much like my restaurant customers. Even though they're shopping the very last possible moment of the evening, they're shocked and apalled that they can't seem to find their favorite things, and that the shelves are looking a little barren. Never mind that there are pallets full of stacked boxes all over the store which will eventually block almost every aisle so we can re-stock once we close. On top of all this, they frequently start tapping their fingers impatiently on the register while you bag their huge order without lifting a finger to help. They frequently haven't even looked for their credit card yet, and it's quite a hunt in that black hole they call a bag. If there hasn't been one of these customers yet, and it's about two minutes before closing, be assured that there's still one lurking in your aisles.

We usually assign an employee to act as bouncer at the door at exactly closing time, because if we're not ever-vigilant, a few slip through then and will wander aimlessly around the store until we herd them towards the register. We smile at them through gritted teeth and fantasize that we make them unload the pallets with us. They'd never be a last minute louie again, trust me.